IT Engineer

IT EngineerETech 7 is a technology services company dedicated to providing superior quality service to a wide range of businesses. Leveraging state of the art software and world class service, ETech 7 strives to deliver affordable and reliable solutions for all your technology needs.This position consists of a generous amount of dealing with end users balanced by the benefit of being exposed to just about every technology you can think of. On any given day, you might be expected to accomplish a vast array of tasks from something as simple as resetting a password to configuring and managing VLANs across multiple VPN client sites. The variety of work will only be limited by your ability and desire to learn new things.Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIESSupport, maintain and monitor all current and future versions of Microsoft, Google and Apple software and servicesLOB applications (Sage, Microsoft Dynamics, Fishbowl, Quickbooks)Virtualization technologies (VMware, Citrix, Hyper-V)Network infrastructure (WAN/LAN/WLAN connectivity, routers, firewalls, DNS, websites)Anti-virus/anti-malware solutions (Webroot)Disaster recovery solutions (On-premise and Cloud backups)Remote access solutions (VPNs, Terminal Services, Citrix)Storage solutions (SAN, NAS)Printers, copiers, fax machinesPhone Systems (VoIP, Avaya)Security surveillance systems and related componentsMSP management system alerts and notificationsService ticketing systemADDITIONAL DUTIES AND RESPONSIBILITIESAdministration and maintenance of LabtechMaintain accurate documentation on a per client basisCommunicate with customers as required in a professional and courteous mannerOccasional travel to client locations for onsite workOccasional work at night and on weekendsRecommend improvements for customer service and satisfactionMeet or exceed client SLAsEscalate service or project issues that cannot be completed within SLAsCommunicate clearly and effectively with team members and clientsDevelop an awareness of how IT relates to each client's business strategies and goalsDocument internal processes and procedures related to duties and responsibilitiesKeep accurate records of time and expenses in our PSA appRemain up-to-date with current and future technologies emerging in the industryQualificationsREQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.BA/BS in a related field or the equivalent of at least 5 years experienceAll Professional IT Certifications are a plusMust be able to comfortably and articulately communicate over the phone with friendly CEOsSuperior diagnostic skillsAbility to learn how to use new software quickly and teach othersThorough understanding of support tools and troubleshooting techniquesStrong ability to leverage available resources under pressureAccurately type at least 20 wpmAbility to follow instructions while at the same time be self-guidedCommunicate technical concepts in plain EnglishPunctualityAn understanding of when to have fun and when to get work done