Operations Admin II-3

Essential Functions: Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone - Reviews, researches and/or enters data in various systems to support respective functional area - Compiles data and provides various regular and adhoc reports to management for review and determination - Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues - Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review - In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: - Additional Quality Assurance/Loss Prevention essential functions: - Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer - Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day...