Implementation Consultant - Functional
itronRaleigh, NC
Implementation Consultant - Functional
Occupations
Computer Systems AnalystsInformation Technology Project ManagersProject Management SpecialistsAbout the role
Overview:
In this role you will lead functional implementations of our SaaS platform for enterprise utility customers. You will align business processes with product capabilities, manage cross-functional delivery, and enable customers to go live with a repeatable deployment approach. You’ll work closely with Tech/Solution, Customer Success, Product, and Engineering to translate requirements into actionable configurations. The position offers impact at scale in a growing utilities-focused SaaS environment, with travel up to 50%. You’ll drive clear communication, structured delivery, and practical enablement across stakeholder groups. Compensation / Benefits competitive benefits package paid vacation 401k matching employee stock purchase program hybrid work schedule
Responsibilities:
Lead the functional implementation workstream from kickoff to go-live Own project timeline, task tracking, and cross-functional coordination Conduct discovery sessions to map customer processes and requirements Translate requirements into functional configuration plans (libraries, templates, workflows, roles) Collaborate with Tech/Solution Consultant to align functional and technical decisions Run regular customer checkpoints and status updates Document implementation activities to support repeatability Lead business process design workshops and validate workflow designs Support training planning and rollout strategy with Change Lead Coordinate UAT and go-live readiness activities Identify recurring challenges and create reusable templates Collaborate with Product to influence tooling and platform enhancements Create documentation to reduce manual effort and speed deployments
Key requirements:
2+ years in implementation consulting, project management, business analysis, or SaaS deployment roles Proven experience leading enterprise software implementations Ability to translate customer requirements into scalable configuration plans Strong project management skills: timelines, stakeholders, risks Ability to collaborate with a technical counterpart and cross-functional teams Strong written and verbal communication and workshop leadership strong communication stakeholder management facilitation and workshop leadership configuration design for SaaS platforms requirements to configuration mapping experience with integrations, SSO, data migration, environment setup
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JOB OVERVIEW
Experience level
Manager
Location
Raleigh, NC
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
today
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