Outbound Operations Manager

Job Responsibilities: Plans and directs all distribution activities including shipping, routing, and administrative tasks to ensure company requirements are met. Leads the effort to gather feedback regarding the customer expectations. Makes recommendations and implements changes to continually improve the customer's experience. Ensures the efficient organization and layout of the distribution center by optimizing processes for picking, packing, and shipping customer orders while maintaining distribution center compliance with all governmental agencies and their regulations. Main point of contact for all inquiries regarding outbound shipments. Works with internal partners (Sales, Regulatory and Quality Affairs) regarding orders shipped. Answers questions and provides information to resolve any outstanding issues in a timely manner. Pro-actively communicates issues to appropriate individuals which may include: Customers, Sales, Purchasing, and Distribution Center Management. Reviews current or future trends that indicate possible gaps in the outbound process and makes recommendations based on findings. Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day. Manages the outbound team. This includes but is not limited to, performance management, attendance management, training, employee engagement and retention, and employee development.

Competencies: Needed Demonstrates strong communication skills, both written and verbal. Demonstrated ability to strategically organize, prioritize and meet customer expectations Highly motivated and results oriented Ability to build and maintain strong working relationships Must be proficient in Microsoft and computer skills Experience and knowledge in distribution processes (receiving, shipping and inventory control) required Forklift Certification desired Green belt or equivalent in Six Sigma or Lean Six Sigma preferred Physical Demands/Work Environment Covetrus is a federal contractor and abides by the Drug Free Workplace Act (DFWA). In accordance with the DFWA, Covetrus maintains a drug-free workplace. Extensive computer use. Ability to engage in overnight travel on an as needed basis essential Ability to lift and transport 30 pounds on a regular basis and up to 50-70 pounds on an occasional basis. Must be able to stand and/or walk on concrete as needed throughout the day and complete tasks that include bending, stooping, and reaching. May require working in a cooler environment of 35- 46 F.Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $52,600-$75,200 Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.