Leasing Consultant

Primary Responsibilities: Manage all incoming leads via phone, online, email, and in-person visits. Qualify renter criteria by asking pertinent questions, record conversations/visits on appropriate reports, and perform follow-up correspondence. Schedule property tours, greet prospective residents, communicate regularly to understand and assist with housing needs, and maintain a closing ratio of 50% or higher. Demonstrate and apply product knowledge to customer's needs by communicating the features and benefits of community and apartment. Assist prospective resident with application process, following up on status regularly, and secure deposit in accordance with company procedures and Fair Housing requirements. Complete unit inspections to ensure market ready and/or move-in ready; communicate related maintenance service needs. Participate in marketing and neighborhood outreach activities to generate leads. Gather and report on market competition; shop competitive properties. Orient new residents to community (send move-in information, ready welcome gift, arrange for keys and access to package system, review community policies and procedures, remind of building features and amenities, etc.).Respond to resident issues with professionalism and offer creative solutions; communicate with and involve manager as appropriate. Assist with resident renewals, promotions, and events as directed.

Minimum Qualifications: Minimum of 2 years in relevant customer service preferred. Associate's or bachelor's degree preferred. High school diploma or GED required. Leasing, marketing, and resident relations of luxury multifamily apartment community. Executive-level customer service and sales through all interactions with a customer. Hospitality as first point of contact for both residents and guests. Open communication with property management and maintenance teams. Willingness to obtain Fair Housing Certification prior to interacting with prospective residents.

Pay: $20-22/hr with commission bonus potential.