Senior Leader, Home Delivery

Your Responsibilities: Live Our Vision, Values and Beliefs every day Assess, coach, train, mentor and develop direct reports to perform at an optimal level Strategically plan, direct and oversee daily workflow and deliverables across all functions Own all facets of P&L management and accountability, including analysis and reporting Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards Address and resolve escalated customer service issues in a timely and thorough manner

Our Requirements: 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers Adept at hiring, training, coaching and executing all facets of employee performance Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills Relentless passion for providing world-class service within the organization and to our customers Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position Ability to visit clients in assigned geographic territory Must pass background, MVR and drug screen

Physical Requirements: Ability to lift at least 50lbs

About Us: RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Job Info Job Identification 41720 Job Category Home Delivery Job Schedule Full time Locations San Marcos HDC Pay Range $90,000 - $105,000 Annually