SAP ISU CRM Consultant

Responsibilities: 10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration. Experience in at least 2 end-to-end implementations and AMS support engagements. Functional & Technical Expertise Customer Interaction Center (CIC), Interaction Records, Case Management Move-In/Move-Out, Disconnection/Reconnection, Service Orders Activity Management, Business Partner Management, Product Modeling Seamless touchpoints with Billing, FICA and Device Management. ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components. Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions. Experience in preparing Functional Specs & Business Design Documents. Incident resolution across CRM and IS-U modules. Root cause analysis for middleware failures, UI exceptions, and service process gaps. Handling service requests, change tickets, and functional enhancements. Strong communication and customer-facing skills.

Qualifications: 10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration. Experience in at least 2 end-to-end implementations and AMS support engagements. Functional & Technical Expertise Experience with CIC, Interaction Records, Case Management Experience with Move-In/Move-Out, Disconnection/Reconnection, Service Orders Experience with Activity Management, Business Partner Management, Product Modeling Seamless touchpoints with Billing, FICA and Device Management ABAP debugging experience; middleware, BOL/GENIL, UI components Enhancement Spot, BADIs, WebUI configuration, CRM extensions Experience in preparing Functional Specs & Business Design Documents Incident resolution across CRM and IS-U modules Root cause analysis for middleware failures, UI exceptions, and service process gaps Strong communication and customer-facing skills Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Banking

Location: San Antonio, Texas Metropolitan Area We have removed non-essential boilerplate and unrelated postings to focus on the role details and requirements.