Quality Technician II

Key Responsibilities: -Perform investigations, testing, and analysis of returned complaint products. -Document findings and investigation results in applicable quality systems. -Ensure product traceability and proper handling of returned products. -Collaborate with Manufacturing, R&D, Quality, and Regulatory teams to support investigations. -Support complaint trending, and risk reviews as needed. -Maintain laboratory equipment, calibration records, and work areas. -Assist with updates to procedures, work instructions, and process improvements. -Maintain compliance with quality system, safety, and training requirements. -Support product decontamination activities, including handling, processing, and documentation of returned products as required.

Qualifications: -Associate degree in a technical or scientific field, or equivalent combination of education and experience. -Minimum 1 year of experience in Quality, Manufacturing, Laboratory Operations, Medical Devices, or a related field. -Strong troubleshooting, documentation, and organizational skills. -Ability to work independently in a regulated environment.

Preferred Qualifications: -Experience with complaint investigations, failure analysis, or laboratory testing. -Knowledge of medical device quality systems and complaint handling processes. -Experience with product decontamination, biohazard handling, or returned product processing. -Educational background or hands-on experience in Electronics Technology and Mechanical Technology or related technical disciplines. -Experience troubleshooting electromechanical or medical device products preferred.