IT Service Desk Analyst

Title: IT Service Desk Analyst

Duration: 12 months w2 Contract with potential to extend (Open Ended, no end date)

Location: 100% Onsite in Inglewood, CA 90305

Shift: Monday to Friday 9am PT - 6pm PTRole Overview We are seeking an IT Support Specialist who bridges technical expertise with clear communication. This role acts as the single point of contact for resolving user requests, handling everything from daily technical troubleshooting to executive VIP support and system administration.location: Inglewood, Californiajob type: Solutionssalary: $28 - 32 per hourwork hours: 9am to 6pmeducation: Bachelors

Experience: 2+ years of IT support experience in a mid-to-large business environment. Platform Knowledge: In-depth diagnostic and resolution skills for Windows OS, Mac OS, Office 365, Mobile OS, and basic wireless networking. Core Systems: Hands-on experience with Active Directory, ServiceNow (or similar ITSM tools), and remote diagnostic/software distribution tools. Soft Skills: Exceptional customer service focus, strong written/verbal communication skills, and proven ability to work under pressure and meet deadlines. Flexibility: Willingness to support occasional shift rotations for a 24/7 environment and light job-related travel as needed.

Education: BS/BA degree preferred. Skillsdesktopslaptopstabletswireless networkingcustomer focusmobile devicesprintingtarget audienceresolve technical issuesdesk side support Service DeskEqual Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.