Patient Access Representative

baton rouge orthopaedic clinicBaton Rouge, LA

today

Occupations

Medical Secretaries and Administrative Assistants Patient Representatives Medical Assistants

Industries

All Other Outpatient Care Centers Offices of Physicians All Other Miscellaneous Ambulatory Health Care Services

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About the role

The Patient Representative ensures that our patient phone calls are answered in a prompt and courteous manner. This position will be responsible for accurately scheduling patient appointments based on BROC and physician protocols. This position is housed in our call center located in the medical clinic in the Bluebonnet office and reports to our office supervisor. The hours of operation are Monday- Friday 8am - 5pm.

Duties: Answers the telephone promptly and courteously. Routes all complex medical or financial inquiries to the correct department. Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment. Schedules new and follow-up appointments and ensures accuracy of appointments. Closely follows scheduling policy to ensure fair and impartial treatment of all physicians. Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.

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JOB OVERVIEW

Experience level

Mid

Location

Baton Rouge, LA

Occupation

Medical Secretaries and Administrative Assistants

Industry

All Other Outpatient Care Centers

Posted

today

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