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Network Voice Consultant

yochanaFrisco, TX

20 days ago

Occupations

Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Architects

Industries

Computer Systems Design ServicesOther Computer Related ServicesCustom Computer Programming Services
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About the role

Job TitleSME Experience: Technical Certification:
  • CCVP with at least 10 to 15 years of experience.
  • Basic understanding of CUCM & Cisco Unity Connection version 8.x and 9.x.
  • Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
  • Good understanding of Unity Connection Voice mail services.
  • Good understanding of VoIP, MGCP, H.323 and SIP services.
  • Good communication skills.
  • Open for 24x7 availability.
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • Independently resolve tickets within SLA.Adheres to standard operating procedures / work instructions.
  • Follow the escalation process.
  • Follow the shift hand-over process.
  • Update worklogs.
  • Update the knowledge base.
  • Technically upgrade across versions of environment when required.
  • Ticket Monitoring.
  • On-call support.
  • Opening Bridge Call.
  • Key Technologies:
  • CUCM & Unity connection 8.x and 9.x.
  • SIP, MGCP and H.323 gateways.
  • UCCX 8.0 and 9.0 for IMAC's.
  • Basic scripting knowledge of UCCX 8.0 & 9.

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JOB OVERVIEW

Experience level

Senior

Location

Frisco, TX

Occupation

Computer Network Support Specialists

Industry

Computer Systems Design Services

Posted

20 days ago

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