Guest Relations Associate
jose andres groupNew York, NY
$22.00 - $25.00 per hourAPPLY NOW
Guest Relations Associate
jose andres groupNew York, NY
2 days ago
Occupations
Hosts and Hostesses, Restaurant, Lounge, and Coffee ShopReceptionists and Information ClerksHotel, Motel, and Resort Desk ClerksIndustries
Full-Service RestaurantsHotels (except Casino Hotels) and MotelsAll Other Traveler Accommodation$22.00 - $25.00 per hour
APPLY NOWAbout the role
Job Description
Job Title: Guest Relations Associate
Reports To: Guest Relations Supervisor
Department: Operations - FOH
Employment Type: Hourly, Non-Exempt
Salary Range: $22.00 - $25.00 per hour, based on experience
About José Andrés GroupJosé Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary:
The Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. This role manages reservations across multiple platforms, maintains accurate guest information, and supports revenue goals by optimizing booking opportunities within capacity guidelines. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifies solutions to meet guest needs. Additionally, the role supports administrative functions and requires strong organization, communication, and problem-solving skills in a fast-paced environment.
Key Responsibilities:
- To be an agent of hospitality and seek every opportunity to help guests have a positive experience
- Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone.
- Ensure that guest information is accurate, up to date and recorded properly.
- Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
- Liaise between guests and with host and management teams in person, via phone and Open Table.
- Route large group reservations and event requests to appropriate team members to follow upProvide guests with information about restaurant concepts and special menus or events.
- Proactively offer alternatives in order to capture business.
- Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.
Requirements:
- 1-2 years of applicable experience.
- Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
- Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
- Must have problem-solving abilities, be self-motivated, and be organized.
- This position will spend most of the time seated at a desk.
- Must be able to sit and exert well-paced mobility for up to 8 hours in length.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
- Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
- Requires manual dexterity to use and operate all necessary equipment.
- In Return, We Offer YouCompetitive compensation and performance-based bonus opportunities
- Comprehensive health & wellness benefits
- Retirement savings plans
- Employee dining discounts
- Growth in a values-driven, award-winning hospitality group
Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.
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JOB OVERVIEW
Salary
$22.00 - $25.00 per hour
Experience level
Junior
Location
New York, NY
Occupation
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Industry
Full-Service Restaurants
Posted
2 days ago
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