Assistant Banquet Manager

Location: This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support. The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah’s. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.

Job Summary: As an Assistant Banquet Manager, you’ll play a key leadership role in delivering exceptional event experiences. Working closely with the Banquet Manager, you’ll help oversee all banquet operations, ensuring flawless execution of corporate and social events that meet the highest standards. You’ll manage and mentor a dynamic team—including supervisors and break staff—while driving performance, compliance, and service excellence. In this role, you’ll have the authority to make critical decisions when the Banquet Manager is away, giving you the opportunity to showcase your leadership and operational expertise. This is a hands-on position where you’ll influence guest satisfaction, team development, and event success in a fast-paced, high-volume environment. Responsibilities involve: Support the Banquet Manager in overseeing all banquet operations and ensuring exceptional event execution. Supervise banquet staff, including servers, bartenders, and break attendants; manage scheduling, training, and performance evaluations. Act as decision-maker in the Banquet Manager’s absence. Ensure event setups align with Event Orders and coordinate with sales and culinary teams for seamless service. Oversee social and corporate events across 40,000+ sq. ft. of event space. Manage financial responsibilities for $4M+ in food sales and $500K in beverage sales. Collaborate with Food & Beverage leadership to plan and execute large-scale events (e.g., Easter and Mother’s Day brunches serving 1,000+ guests).Maintain compliance with health, safety, and licensing regulations. Assist with budgeting, menu feedback, inventory control, and marketing initiatives. Serve as primary contact for social gatherings and ensure guest satisfaction by addressing inquiries and resolving issues. Prepare staffing and sales reports; maintain accurate financial records. Recommend operational improvements and equipment upgrades to enhance service quality. Perform “Manager on Duty” shifts and host events from start to finish.

Qualifications: 2+ years of Banquet Management experience strongly preferred. Experience working in a hotel and free-standing experience are helpful. Computer proficient with tools such as Microsoft Outlook, Excel, and Word. Strong customer service skills. Effective communication abilities to engage effectively with supervisors and customers both written and verbal. Proven leadership skills. Crafting weekly schedules for the team. Managerial experience to resolve guest/employee issues. Strong organizational abilities and effective time management, capable of task prioritization in a fast-paced setting. Understanding of cost controls and cash handling. Physical ability to lift and carry items weighing up to 50 pounds as part of regular job duties. Education High School Diploma or GED Tips and SERV Safe Certified preferred The hiring range for this position is $68,000-$84,000 a year. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, medical, dental and vision insurance, life and disability insurance, well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, and time off, including vacation and sick time. This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing trainings. Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.