Cust Assistance Specialist - Spanish

Job Title Collect unpaid invoices, reactivates and retains customers using good company policy knowledge, judgment, and customer service skills. Essential duties, responsibilities, and qualifications of the job can be performed with or without reasonable accommodation and without posing a direct threat to him/herself or others Responsibilities: Places and answers phone calls with Marketing Executives and customers in order to solve credit related problems (i.e., unpaid invoices, stop-ships, etc.) Tactfully deals with customers in challenging situations (i.e., on stop-ship because of returned checks, returned electronic checking (ACH) items or declined credit cards) Determines a viable solution with customers involved in collection by using judgment, company policies, and customer service skills Coordinates with other departments (i.e., Customer Service, Services Support, etc.) regarding customers with outstanding balances Balances personal and departmental reports Develops new methods of decreasing bad debt and increasing collections Additional: Performs other duties as assigned or needed