Call Queue Specialist
global channel managementJacksonville, FL
7 days ago
Occupations
Telephone OperatorsDispatchers, Except Police, Fire, and AmbulanceCustomer Service RepresentativesIndustries
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesTemporary Help ServicesAbout the role
Call Queue Specialist Jacksonville, Florida, United States$ 21.00 - 23.00 (US Dollar)
About the Job:
Call Queue Specialist needs 3 years experience Call Queue Specialist requires: Call queue management Experience collecting and organizing documentation Ability to navigate title Excel: Creation of Pivot Tables, basic filtering of reports Call Queue Specialist duties: Call queue management Title transfer support Prepared documentation Monitoring call quality and evaluating agent performance Identifying pain points and friction in the customer experience.
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JOB OVERVIEW
Experience level
Junior
Location
Jacksonville, FL
Occupation
Telephone Operators
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
7 days ago
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