Customer Service Manager: Lead & Elevate Service
adpHoffman Estates, IL
Customer Service Manager: Lead & Elevate Service
adpHoffman Estates, IL
15 days ago
Occupations
First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersGeneral and Operations ManagersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesCommercial and Industrial Machinery and Equipment Repair and MaintenanceAbout the role
ADP in Hoffman Estates, IL is seeking a Customer Service Manager to lead and develop the customer service team, manage orders across multiple business units, and drive customer satisfaction. You will oversee coordination between order entry, sales, repair and support, implementing training and process improvements to boost performance.
The role requires strong leadership, CRM and order management proficiency, and a focus on delivering efficient, customer-centric service to support company growth.
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JOB OVERVIEW
Experience level
Mid
Location
Hoffman Estates, IL
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
15 days ago
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