Digital Marketing & Services Manager

Job Description: Digital Marketing & Services Manager Full-Time | In-Office | Monday - Friday 9am-6pm

About Our Company: Founded in 1998, Postcard Mania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission: Postcard Mania is looking for a Digital Marketing & Web Operations Manager to help lead and optimize our digital marketing and web services. We’re looking for a well-rounded digital marketing professional who understands how paid advertising, SEO, websites, analytics, creative, and conversion work together to drive results. You’ll receive extensive one-on-one training on our products, systems, processes, and management practices while taking on increasing leadership responsibility. Schedule Monday - Friday 9am-6pm Compensation Based on experience

What You’ll Do: Help oversee the day-to-day operations of Website Services, SEM, including workflow, priorities, deadlines, quality control, and on-time delivery. Monitor team productivity, performance metrics, customer satisfaction, and project results, using data to identify problems and opportunities for improvement. Review work and help improve processes, efficiency, quality, and the customer experience. Troubleshoot customer and internal issues, provide product guidance, and collaborate with Sales, Customer Support, and other teams to resolve problems. Support staffing, scheduling, training, coaching, and team development, with increasing responsibility for team leadership and department operations. Stay current with digital marketing platforms, web technology, SEO, and industry best practices. Apply a broad understanding of paid advertising, SEO, websites, marketing, and conversion rather than specializing in only one area, including: Paid Advertising: Google Ads, Microsoft Ads, Meta, campaign performance, and conversion tracking. SEO & Web: SEO fundamentals, domains, CMS platforms, analytics, and UX. Analytics & Problem Solving: Interpreting performance data, and troubleshooting issues. Leadership: Prioritizing effectively, communicating clearly, managing multiple projects, and coaching and supporting a team.

Requirements: 2+ years of experience in digital marketing, web services, marketing operations, or a related field Strong working knowledge of SEO, SEM/PPC, websites, analytics, and digital marketing Experience with tools such as Google Ads, Microsoft Ads, Meta, GA4, Looker Studio, and SEMrush Strong analytical, organizational, and problem-solving skills Ability to manage priorities and deadlines in a fast-paced environment Strong communication and teamwork skills Self-motivated, accountable, and eager to learn Ready to grow into a larger leadership role Strongly Preferred Team lead, supervisory, or informal leadership experience Experience training or mentoring others Experience with project/workflow coordination, QA, or performance reporting Digital agency or marketing services experience Experience handling customer issues or escalations 401K, Short- and Long-Term Disability, Accident & Critical Illness Paid vacation time that increases with longevity 6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas) Free yoga on-site twice a week Free monthly visits to a local chiropractor and so much more!