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ServiceNow Platform Architect

diverse lynxLouisville, KY

today

Occupations

Computer Systems Engineers/ArchitectsComputer Systems AnalystsComputer and Information Systems Managers

Industries

Computer Systems Design ServicesCustom Computer Programming ServicesSoftware Publishers
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About the role

Job Description: Job Description Job Title: ServiceNow Platform Architect
Location: Louisville, KY (Onsite)
Position: Senior / Client-Facing Lead
Job Summary: We are looking for an experienced ServiceNow Platform Architect to lead the technical architecture and design governance of a large enterprise ServiceNow platform. The candidate will be responsible for defining platform standards, reviewing technical designs, managing platform health and upgrades, and guiding AI and automation initiatives.
Key Responsibilities:
  • Define target-state architecture and platform standards, including scoped applications, data models, ACLs, and integration patterns.
  • Review and approve technical designs before implementation.
  • Lead design sessions with client product owners and platform teams.
  • Manage platform health, Health Scan remediation, technical debt, and instance performance.
  • Plan upgrade readiness and assess the impact of new ServiceNow releases.
  • Guide AI and automation initiatives involving Now Assist, Predictive Intelligence, and Virtual Agent.
  • Handle escalations for complex P1/P2 technical issues.
  • Must-Have Skills:
  • Strong expertise in ServiceNow ITSM, HRSD, platform administration, and custom scoped applications.
  • Integration experience with Integration Hub, REST/SOAP APIs, MID Server, and Flow Designer.
  • Experience with instance strategy, update sets, release governance, and ATF strategy.
  • Knowledge of security model design, roles, ACLs, and PII/PHI data protection.
  • Strong communication skills and experience working with client architects and product owners.
  • Proven experience in enterprise ServiceNow architecture and technical design governance.
Certifications: CSA and at least two CIS certifications are required. CTA or CMA certification is preferred.

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JOB OVERVIEW

Experience level

Manager

Location

Louisville, KY

Occupation

Computer Systems Engineers/Architects

Industry

Computer Systems Design Services

Posted

today

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