Lead Guest Services Team Member
pilot companyBridgeview, IL
$15.00 - $20.53 / hourAPPLY NOW (opens in a new tab)
Lead Guest Services Team Member
pilot companyBridgeview, IL
yesterday
Occupations
First-Line Supervisors of Retail Sales WorkersCashiersFirst-Line Supervisors of Personal Service Workers$15.00 - $20.53 / hour
APPLY NOW (opens in a new tab)About the role
Lead Guest Services Team MemberPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. The purpose of this job is to process merchandise and fuel transactions.
Essential Functions include:
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- Complete end-of-shift reports and close out procedures
- Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
- Maintain an organized and clean work area
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
- Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Pay Rates Starting between: $15.00 - $20.53 / hour
Additional benefits include:
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay
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JOB OVERVIEW
Salary
$15.00 - $20.53 / hour
Experience level
Mid
Location
Bridgeview, IL
Occupation
First-Line Supervisors of Retail Sales Workers
Industry
Gasoline Stations with Convenience Stores
Posted
yesterday
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