Your Role:
You will play a pivotal role in driving revenue growth, acquiring new merchants, and expanding our customer base. Your focus will be on building strong relationships with Shopify agencies, ecommerce consultants & technology partners to understand their needs, and demonstrate how Onward can improve their clients’ customer experience + profit. You’ll own the full partner cycle—turning partnerships into: qualified leads, merchant referrals, co-marketing opportunities, and revenue growth. What You'll Do1. Partner Account Management & Growth2. Strategic Relationship Development3. Revenue Impact & Strategy Build, manage, and grow relationships with Shopify agencies, freelancers, ecommerce consultants, and app partners. Identify high-potential partners who work with Shopify and Shopify Plus merchants. Create a strong partner pipeline and turn partner relationships into merchant referrals, demos, app installs, and revenue opportunities. Develop partner enablement materials, including pitch decks, demo flows, use cases, comparison points, and onboarding resources. Train agency partners on how to recommend, implement, and position Onward for their Shopify clients. Work with agencies on co-marketing campaigns such as webinars, newsletters, case studies, LinkedIn posts, events, and partner announcements. Collaborate with the Sales and Customer Success teams to support partner-referred merchants from introduction to activation. Represent Onward in Shopify ecosystem events, partner communities, webinars, and ecommerce networking opportunities. Track partner performance, referral pipeline, conversion rates, revenue impact, and partner engagement. Bring market feedback from partners and merchants to help improve Onward’s product positioning and partner program.
Initial Measurements of Success:
As part of a fast-growing startup, your role will be unstructured and may shift day-to-day and sometimes hour-by-hour. You’ll work closely with the leadership team to perform any and all tasks needed to drive the business forward. You will learn what it takes to launch, build, and grow a startup from the ground up efficiently and effectively. No task will be too big or too small. You may need to do anything from responding to a merchant inquiry to presenting at a conference on the company's behalf.
About you:
You take ownership.
You prioritize the mission + the customer.
You care deeply about your personal development.
You have high expectations of yourself and those around you.
You thrive in environments of change, complexity, and ambiguity—and a bit of chaos.
You take an iterative approach to problem solving and are resilient in the face of challenge.
Must-haves:- 2 + years of experience in agency partnerships in Shopify ecosystem, partner management, or ecosystem growth.
- Strong understanding of Shopify, Shopify Plus, ecommerce agencies, and the Shopify app ecosystem.
- Existing relationships with Shopify agencies, ecommerce consultants, or SaaS/app partners will be a strong advantage.
- Experience generating leads, referrals, or revenue through partnerships.
- Ability to confidently explain a SaaS product and its business value to partners and merchants.
- Strong communication, presentation, and relationship-building skills.
- Comfortable working with targets, partner pipelines, CRM tools, and performance metrics.
- Ability to work cross-functionally with sales, marketing, product, and customer success teams.
- Self-driven, organized, and comfortable building a partnership function with ownership.
- A growth mindset and willingness to experiment with new partner channels, campaigns, and collaboration formats.
- You'll struggle here if:
- You expect your relationships to land in your lap and aren't comfortable sourcing opportunities for yourself
- You prioritize short-term commissions over long-term customer success
- You avoid conflict or difficult conversations (we're direct and expect the same)
Interview Process:- Intro call with CRO (30 min)
- Interview with Head of Ops (45 min)
- Demo presentation to CRO + team member (60 min)
- Final conversation with CEO (30 min)
- Timeline: 2-3 weeks from application to offer
- Onward SetupFully remote position. Work wherever you want.
- Training and coaching reimbursements.
- Competitive compensation structure.
- Generous vacation time.
- Fun bi-annual off-sites.
- Learn with the best.
Why Join:- NowBe among first 30 employees shaping a rapidly scaling startup
- Work with cutting-edge AI technology and leading DTC brands
- Direct impact on company trajectory and merchant success
- Clear path to GTM/Marketing/Growth leadership roles
How to Apply:
Email
with the following:
Your resume and LinkedIn profileQ1: Why will you be great in this role?
Q2: Name your 5 top Shopify agency relationships?
Q3: What are you looking to get out of this role?
About OnwardWe're the only post-purchase platform built specifically for premium brands that lets you offer Primve-level benefits to your customers at no cost to you. We help brands turn the post-purchase experience into a profit center.
We're scaling rapidly with hundreds of top DTC brands trusting us to elevate their customer experience while generating net new revenue. We work with beloved brands like Equinox, Everlane, Parke, Jack Archer, Brez, Kane, Fishwife, G Fuel, Create, Halfdays, Mugsy, Bubs, Immi, Plunge, Birchbox, Prolon, Truff, Saxx, Maev, HopWtr and more leading top merchants who refuse to compromise on customer experience or profitability.
What sets us apart isn't just our product—it's our no SaaS fees model (we only win when you win) and our white-glove installation team that handles everything so you can sit back and relax. We're obsessed with our merchants succeeding, and we see ourselves as true growth partners in the DTC ecosystem—not just another software vendor.
As we accelerate growth and expand beyond shipping protection into a comprehensive post-purchase platform, we're building the team that will define the future of customer loyalty in ecommerce. You'll have direct impact on our trajectory, real ownership over your work, and the chance to help hundreds of brands deliver world-class experiences.
We're a team of builders who value speed, directness, and getting shit done. We move fast, iterate constantly, and aren't afraid to change course when something isn't working. If you thrive in high-autonomy environments where your work directly impacts merchant success and customer delight, you'll love it here.
