Now Assist AI Agent / LLM Topic Developer

Servicenow Ai Agent Studio SpecialistStrong hands-on and leadership experience in Servicenow AI Agent Studio (Yokohoma/Zurich). Practical experience on NowAssist Skills Kit. Strong knowledge and hands-on experience on LLM Topic configuration. Build and configure AI agents (virtual agents, copilots) on ServiceNow. Design multi-step agent workflows for real scenarios. Use Now Assist capabilities to automate: ITSM workflows (incidents, requests) HR / CSM use cases Create LLM-powered "topics" (use cases) for agents Design: Prompts Instructions Guardrails Tune responses for: Accuracy Tone Business context Define dialog flows: Intents User journeys Fallback handling Ensure: Natural conversation Minimal friction Improve metrics like: Containment rate