Senior GCP Technical Account Manager
deloitteColorado Springs, CO
Senior GCP Technical Account Manager
Occupations
Computer Systems Engineers/ArchitectsComputer Systems AnalystsNetwork and Computer Systems AdministratorsIndustries
Computer Systems Design ServicesSoftware PublishersComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesAbout the role
Overview:
In this role you enable public sector cloud adoption and reliable cloud outcomes by coordinating multi-team efforts, resolving technical issues, and guiding customers through launches and capacity planning. You will work with client support, product engineering, and SRE teams to ensure smooth operations and escalations are addressed. You help shape Google Cloud adoption, security, and performance while aligning with broader Deloitte AI & Engineering goals. This role offers impact across complex environments and collaboration with cross-functional stakeholders. Compensation / Benefits discretionary annual incentive program professional development programs mentorship opportunities accommodations for disabilities inclusive culture
Responsibilities:
Coordinate technical activities across assigned customer workstreams and track issues, risks, dependencies, actions, and milestones Collaborate with Client Support, Product Engineering, and Site Reliability Engineering teams to resolve technical issues and customer escalations Support customer launches, capacity planning, product releases, and operational readiness activities Prepare materials for technical reviews, quarterly business reviews, and customer meetings; document needs and communicate product feedback to client teams Recommend Google Cloud practices that improve adoption, reliability, security, and performance; escalate complex issues to the Senior Technical Account Manager
Key requirements:
Bachelor’s degree or 12+ years of relevant experience 6+ years supporting Google Cloud implementations, cloud transformation programs, technical support, customer launches, release management, escalations, or technical consulting 2+ years designing/developing, supporting, or operating microservices, distributed systems, and APIs using software development practices Must hold a Google Cloud Professional certification from the listed options Ability to travel up to 10% on average Legally authorized to work in the United States without employer sponsorship Work independently and in a team Effective written and verbal communication Meticulous attention to detail Experience with Google Cloud implementations and cloud operations Understanding of microservices, distributed systems, and APIs Experience with software development practices
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JOB OVERVIEW
Experience level
Lead
Location
Colorado Springs, CO
Occupation
Computer Systems Engineers/Architects
Industry
Computer Systems Design Services
Posted
today
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