Night Desk Assistant

Night Desk Assistant This position serves as an additional line of security and source of information for residents and guests at community desks through the late-night hours. In addition, a person in this position enhances the residential student experience by providing quality customer service and performing administrative tasks, such as access control and key management in accordance with University Housing policies and procedures. Duties/Responsibilities - Follow appropriate community desk policies and procedures including, but not limited to key management, equipment check-out and access control. Follow appropriate protocols in addressing incidents and potential policy violations. Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces. Function as a resource for accurate information concerning Housing and university operations. Support the community office staff by performing assigned administrative responsibilities accurately and efficiently. Support, communicate, enforce and abide by all university and department policies, procedures and regulations. Assist community office staff during a crisis or emergency, maintaining appropriate confidentiality. Assist in the opening, closing and transition of residence halls. This may require early arrival and late departures, as well as working during break periods. Participate in all departmental and community training. Participate in all meeting activities including, but not limited to staff meetings, community staff meetings and one-on-one meetings with supervisor. Perform other duties consistent with the purpose of the position as assigned Percentage of time - 100