Director of Contact Center Transformation & AI Solutions

pwcChicago, IL

yesterday

Occupations

Management Analysts Computer Systems Analysts Computer and Information Systems Managers

Industries

Other Management Consulting Services Administrative Management and General Management Consulting Services Telemarketing Bureaus and Other Contact Centers

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About the role

PwC is seeking a Contact Center Transformation Director to lead strategic initiatives across advisory client engagements, shaping the direction of cloud-based contact center solutions and UX. You will mentor teams, drive business development, and maintain executive client relationships to deliver measurable service improvements. You will oversee AI-powered implementations (Amazon Connect, Genesys CloudCX), omnichannel deployments, and analytics-driven workforce management, balancing innovation

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JOB OVERVIEW

Experience level

Manager

Location

Chicago, IL

Occupation

Management Analysts

Industry

Other Management Consulting Services

Posted

yesterday

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