IT OPERATIONS SPECIALIST

Essential Duties and Responsibilities: Monitor production systems, applications, integrations, and infrastructure to ensure reliable and timely operations. Execute scheduled operational processes and respond to system alerts, job failures, file transfer exceptions, and production incidents. Manage and troubleshoot secure file transfer processes using MFT platforms, SFTP, and related automation tools. Support production operations for enterprise systems, including monitoring, scheduled processing, backups, and issue resolution. Collaborate with software developers, IT operations, vendors, and business partners to implement, support, and enhance applications and integrations. Troubleshoot production issues, perform initial analysis, and coordinate resolution with internal teams, vendors, and external support partners. Develop and maintain operational documentation, procedures, runbooks, and system inventories. Leverage automation and scripting to improve efficiency, reliability, and process standardization. Participate in disaster recovery, technology modernization initiatives, testing, and implementation of new solutions. Other duties as assigned. To perform the job successfully, an individual should have the following qualifications: Experience in IT operations, infrastructure support, systems administration, application support, or production support. Experience creating and maintaining technical documentation, runbooks, and operational procedures. Knowledge of secure file transfer technologies (SFTP, SSH) and related security concepts. Familiarity with scripting and automation tools such as PowerShell, Python, or similar technologies. Proficiency with Microsoft Office applications. Experience with managed file transfer (MFT) platforms, workload automation, or enterprise scheduling tools. Familiarity with disaster recovery testing, system implementations, migrations, and modernization initiatives. Knowledge of Unisys ClearPath MCP, MARC, CANDE, or similar enterprise platforms.