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IT Support Engineer

teceze usaKnoxville, TN

2 days ago

Occupations

Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer User Support Specialists

Industries

Computer Systems Design ServicesComputer Facilities Management ServicesCustom Computer Programming Services
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About the role

We are looking for an experienced IT Support Engineer for a long-term opportunity supporting a leading organization in Knoxville, TN
Location: Knoxville, TN
Work Arrangement: 100% Onsite
Position: IT Support Engineer Duration: Long-Term
Key Responsibilities:
  • Provide first-level technical and desktop support to end users
  • Troubleshoot Windows, hardware, software, and basic network issues
  • Monitor and resolve incidents and service requests
  • Troubleshoot laptops, desktops, printers, and peripherals
  • Manage and update support tickets
  • Escalate complex technical issues to appropriate L2/L3 teams
  • Maintain accurate documentation and follow IT support processes
  • Provide professional and customer-focused onsite support
Required Skills:
  • 1–5 years of experience in L1, Desktop Support, Help Desk, Service Desk, or IT Support
  • Strong Windows 10/11 troubleshooting skills
  • Knowledge of hardware and software troubleshooting
  • Basic networking knowledge — TCP/IP, DNS, DHCP, VPNActive Directory / Azure AD / Entra ID experience
  • Experience with ticketing systems such as Service
  • Now, Jira, Remedy, etc.
  • Strong troubleshooting and communication skills
  • Ability to work independently in an onsite environment

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JOB OVERVIEW

Experience level

Lead

Location

Knoxville, TN

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

2 days ago

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