Massachusetts Licensed Call Taker
virtual vocationsNew York, NY
8 days ago
Occupations
Mental Health CounselorsTelephone OperatorsMental Health and Substance Abuse Social WorkersIndustries
Telephone Answering ServicesTelemarketing Bureaus and Other Contact CentersOther Individual and Family ServicesAbout the role
To provide compassionate emotional support, the part-time Massachusetts Licensed Call Taker will answer calls for a 24/7 Suicide & Crisis Lifeline, following established protocols while working remotely.
Key responsibilities:
Answer calls from individuals in emotional distress, providing support and resources
Administer safety assessments and respond appropriately based on risk levels
Maintain confidentiality and adhere to Lifeline policies and procedures
Required qualifications:
High school diploma or equivalent
Strong interpersonal skills for compassionate listening and support
Ability to deescalate crisis situations while maintaining composure
Cultural competency to work effectively with diverse populations
Must reside in Massachusetts or New Hampshire
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JOB OVERVIEW
Experience level
Junior
Location
New York, NY
Occupation
Mental Health Counselors
Industry
Telephone Answering Services
Posted
8 days ago
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