Customer Service Representative / Office staff

Description: Duties will be performed in the Repossession and/or Auto Lending Industries including Skip Tracing, Account Management, Collections, & Customer Support. Employees should have a high level of knowledge regarding all areas of investigation, collateral recovery, and customer service. Employees are expected to provide the highest level of customer service to our clients, have a passion for the business, and be willing to go the extra mile for our clients!

Qualifications: Must be at least 20 years old. You should have experience utilizing Re-Pros software and/or other repossessions software management products. Have experience in customer service, skip-tracing services, investigations or account services. With knowledge of the repossession process and the complexities involve in it. Be proficient in computer software applications such as Internet Explorer, Groupwise, and Microsoft Word and Excel. Have the ability to multi-task and deal with accounts appropriately in a high-stress environment - including updating, receiving, assigning, organizing, & follow up. Be team & task oriented and skilled at time management. Understand and be able to follow the laws and regulations that govern the asset recovery profession. Be able to answer calls from clients and provide appropriate, professional, accurate and timely information. Communicate professionally with clients to assist in the development of client relationships and new client development. Be willing to work whatever hours needed when necessary. Be willing to take and pass the Certified Asset Recovery Specialist (CARS) exam.