Senior Systems Engineer

Job TitleJob DescriptionAbility to optimize and improve existing processes, systems, and platforms of substantial technical complexity.Serves as the subject matter expert for specific technologies and processes.Leads troubleshooting efforts during systems outages.Provides next-level support to internal systems analysts and engineersContributes his/her technical expertise during assessments, designs, and implementations of global infrastructure systems and services.Participates in planning sessions to capture future system architecture design.Demonstrated experience with AWS cloud services, including provisioning, configuring, and managing AWS infrastructure (such as EC2, S3, RDS, IAM, VPC, and CloudWatch).Experience migrating on-premises workloads to AWS and integrating hybrid cloud solutions.Knowledge of cloud architecture best practices and security standards within AWS environments.Proficiency in monitoring, troubleshooting, and optimizing AWS cloud resources for performance and cost efficiency.Understanding of AWS cost management and budgeting tools.Works cross-functionally to create document requirements and develops and delivers solutions.Extensive skills with Windows networking, Active Directory and Windows SecurityStrong knowledge of Vmware virtualization platformCitrix Virtual Apps and Desktops (CVAD) administration experience, including configuration, publishing, and troubleshootingCitrix Provisioning Services (PVS) experience, including image management and stream-based provisioningCitrix NetScaler/ADC experience including load balancing, SSL offload, and Global Server Load Balancing (GSLB)Citrix StoreFront and Access Gateway/Citrix Gateway experience for secure remote access and user authenticationExtensive skills with Citrix products and technologies, including day-to-day platform operations, performance tuning, and incident/outage troubleshootingAdvanced knowledge of networking concepts (TCP/IP, Routing, Firewalls, Network Security)Experience in enterprise-level software package integration and deploymentDetailed understanding of information systems in the healthcare operations domain desiredAdvanced knowledge of server health reporting and monitoringAbility to evaluate system's capacity, utilization trends and plan future needs accordinglyActive participation in on call rotation and occasional work outside normal business hoursMust be a team player and be willing to participate in occasional off hours activities to accomplish departmental goalsCapable of evaluating, developing, and implementing hardware and software solutions to ensure data and system integrityAbility to review and deploy service packs, hot fixes, system updates, and vendor-supplied patchesAbility to provide system and public cloud expertise across the organization to address operational issues as well as building new capabilities.Ability to create, modify, and maintain existing standard operating procedures, policies, and other relevant documents.Defines and recommends requirements for the hardware and the relevant software upgrades and with other Business Units in assessing, evaluating, and implementing relevant technologies, applications, and capabilities as per agreed-upon business requirements.Creates, updates, and maintains visual diagrams and technical documents capturing current and future system of Experience Required 7-10 years working in Enterprise setting, maintaining and supporting physical, virtual, on-prem, and cloud-based systems, applications, and tools. Some experience in a medical/hospital environment is preferred.Physical Working Conditions Environmental Working Conditions Hazards OSHA Position & Unit Accountabilities Education Required Bachelor of Science in Computer Science, Applied Science, or Math combined with relevant work experience.Bachelor in other areas combined with relevant work experience will be considered.Certifications/Licensure Required AWS certification (such as AWS Certified Solutions Architect, SysOps Administrator, or DevOps Engineer) is preferred. MCP and additional certificates in data security, networking, or specific technologies (Citrix,VMware, Azure, Networking, etc..) will be considered.Skills Required Advanced knowledge of physical and virtual systems, Citrix, Microsoft Windows Server OS, Active Directory, Exchange, VMware, Microsoft Azure, Amazon AWS, and any two-factor authentication tools and applications. Advanced knowledge of PowerShell or Python. Advanced knowledge of networking protocols, systems, and application security. Advanced knowledge of MS Office Suite as well as MS Visio and Project tools. Knowledge of Linux and/or UNIX is a plus. Knowledge of modern storage systems (SAN, NAS) on-prem and/or cloud-based. Knowledge of modern backup and recovery software and tools.Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.