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Service Coordinator (Customer Service)

west shore homeBel Air, MD

3 days ago

Occupations

Customer Service RepresentativesCommunity and Social Service Specialists, All OtherSocial and Human Service Assistants

Industries

Residential RemodelersAll Other Specialty Trade ContractorsHardware Retailers

$25–$27/hour

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About the role

Customer Service Specialist Onsite | 75 Brainard Rd Bldg C Unit 2, Hartford, CT 06114 Monday–Friday | 7:30am–4:00pm | Full-Time Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Hartford branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.
What You'll Do:
  • Handle inbound and outbound customer calls
  • Assist customers with post-installation service requests
  • Schedule service appointments and coordinate necessary follow-upOrder replacement parts through manufacturers when needed
  • Communicate schedule updates and service timelines to customers
  • Escalate urgent customer concerns to branch leadership when appropriate
What We're Looking For:
  • Strong communication and customer service skills
  • Ability to work independently and stay organized
  • Positive, solution-oriented mindset
  • Comfortable managing multiple tasks in a fast-paced environment
  • Previous customer service experience preferred
Compensation & Benefits: $25–$27/hour Paid training Medical, Dental, and Vision insurance 401(k) with company matchPTO and paid holidays Employee discounts and referral program Career growth opportunities About West Shore Home West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees. We're committed to creating a supportive culture where employees can grow, succeed, and make an impact.

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JOB OVERVIEW

Salary

$25–$27/hour

Experience level

Junior

Location

Bel Air, MD

Occupation

Customer Service Representatives

Industry

Residential Remodelers

Posted

3 days ago

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