Vice President Operations

Location: New York, NY (In-office)About Lauren B Jewelry Lauren B Jewelry is one of the country's leading independent luxury jewelry brands, specializing in custom engagement rings and fine jewelry. As a founder-led business, we combine craftsmanship, technology, and a highly personalized client experience while continuing to expand into new initiatives, product categories, and markets. We're looking for an experienced operational leader to partner directly with executive leadership and help build the next chapter of Lauren B Jewelry.

About the Role: This is a senior leadership position for someone who enjoys building systems, creating accountability, and turning ideas into execution. You will work closely with executive leadership to drive cross-functional execution throughout the company while improving the systems and processes that support our continued growth. This is a hands-on leadership role. The ideal candidate enjoys solving complex problems, driving projects across multiple departments, and creating structure within a fast-moving entrepreneurial business. You will not simply manage existing processes—you will help improve how the company operates.

Key Responsibilities: Company-Wide Operations Drive execution across major company initiatives Ensure projects move forward on time and to a high standard Create accountability across departments and outside vendors Identify and remove operational bottlenecks Continuously improve internal processes and workflows Technology & Systems Partner with internal teams and outside developers on CRM (LB.NET), website, e-commerce, and digital initiatives Oversee implementation of new functionality and operational improvements Coordinate cross-functional technology projects Help drive adoption of new systems and workflows throughout the organization Operational Leadership Work closely with department heads to improve communication, accountability, and execution Establish effective reporting structures and operating rhythms across departments Develop scalable systems and procedures as the company grows Support onboarding, operational policies, and internal process improvements Cross-Functional Project Leadership Lead and coordinate initiatives spanning multiple areas of the business, including: Operations Technology Website & E-commerce Inventory Production Customer Experience Ensure initiatives remain aligned with company priorities and move successfully from concept through execution.

What Success Looks Like: Within your first year, you will: Become a trusted operational partner to executive leadership and department heads Ensure major company initiatives consistently move from concept to completion Improve communication, reporting, and accountability across departments Reduce the amount of day-to-day operational coordination required from senior leadership Build scalable operating systems that support the company's continued growth Who We're Looking For We're looking for someone who naturally takes ownership and enjoys making organizations run better. The ideal candidate has:8+ years of operational leadership experience Professional experience within the fine jewelry industry Experience working within a founder-led or entrepreneurial business Experience leading projects across multiple departments Strong organizational and project management skills Excellent written and verbal communication Comfort working in an environment where priorities evolve and multiple initiatives run simultaneously

Preferred Experience: Experience across several of the following areas: Jewelry operations Inventory management Production Custom jewelryE-commerceCRM / ERP systems Retail operations Vendor management Sales operations Process improvement Personal Characteristics We're looking for someone who: Naturally creates organization out of complexity Takes ownership without waiting to be asked Is highly accountable and follows through Builds strong relationships across departments Can respectfully challenge ideas while remaining collaborative Enjoys continuous improvement and finding better ways to operate Is equally comfortable thinking strategically and getting into the details when necessary Growth Opportunity This is an opportunity to become a key member of the executive leadership team and help shape the future of Lauren B Jewelry.

Compensation & Benefits: Competitive salary based on experience Performance-based bonus Benefits package Long-term leadership and growth opportunity