IT Technician- Level II (MSP)

Level II Technician We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with a focus on delivering timely and effective solutions to our clients. Responsibilities Design, implement and support on-premise and cloud infrastructure Provide support and troubleshooting to resolve technical issues for end users Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, Share Point, etc. Support of virtual environments including VMware and Hyper-VSupport backup and disaster recovery solutions Configure, install, and support various network devices and services, including VoIP, WAN and LAN connectivity, routers, firewalls, & security Work with third-party carriers and vendors and other IT personnel for problem-resolution Communicate effectively with customers on ticket progress, impending changes, or outages, etc. Maintain strong client system documentation to include system reviews and recommendations Maintain daily documentation by entering time, expenses, and all work as service tickets in support systems Qualifications Bachelor's degree in Computer Science, Information Technology, or related field preferred.3+ years of experience in a technical support role, preferably in a Managed Service Provider environment. Strong knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Experience with server administration, including Windows Server, Linux, Active Directory, and Group Policy. Familiarity with virtualization technologies such as VMware vSphere and Microsoft Hyper-V.Experience with Cisco, Meraki, Datto, Kaseya, VMware, Office 365, and Mac OS (a plus).AWS or Azure experience (a plus).Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues. Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members. Industry certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) preferred. Benefits Competitive salary Health, dental, disability, life and vision insurance Retirement savings plan with company match Paid Holidays Paid time off Training, certifications and career development opportunities Career advancement opportunities