Complaint Investigation Medical Device Quality Tec

Shift: Second Shift, 1:30 PM to 10:00 PM Pay Rate: $24.00 to $28.00 per hour The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

Must Have / Preferred Skills: Proficient computer skills to navigate Internet programs used. Basic MS Office skills. Ability to read, write and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred. Knowledge of Electronic Troubleshooting is preferred. Ability to work in a team setting is a plus. Ability to follow written work instructions of SOP's is required. Good documentation skills are a must. Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job. Ability to focus while performing repetitive and routine investigations is a must. Great fit for workers with Inspection and Quality experience.

Education: Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience. Recent college graduates with a Bachelor's degree are an ideal fit for this entry level position.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually These all are subject to applicable eligibility).