Director, AI-Driven Customer Service & Experience

Abbott Laboratories in Alameda, CA, seeks a Director of Customer Service to lead strategy and operations for ADC product support, driving AI-enabled service capabilities, automation, and analytics across channels. You will oversee millions of customer interactions annually, shaping a differentiated customer experience while aligning with Abbott’s Quality System. You will manage in-house and outsourced teams, guide strategic initiatives, and partner with Marketing, Finance, HR and Legal to