Master Automotive Technician (A-Level)

Minimum Qualifications: Minimum 8 years professional automotive repair experience ASE Master Technician Certification preferred Advanced electrical diagnostic experience Advanced drivability diagnostic experience Advanced engine performance knowledge Ability to diagnose CAN Bus communication systems Ability to diagnose complex intermittent concerns Strong understanding of scan tool data Excellent written and verbal communication skills Valid driver's license Must remain insurable under the company's automotive insurance policy as a condition of employment Working Conditions This is a full-time, exempt position requiring flexibility to meet customer and operational needs. Overtime must be approved in advance. Technicians may occasionally be required to remain past their scheduled shift to complete repairs or ensure customer satisfaction in accordance with company policy.

Essential Job Responsibilities: Diagnostic Excellence Diagnose complex mechanical, electrical, drivability, HVAC, suspension, steering, brake, and engine performance concerns. Utilize factory information systems, scan tools, oscilloscopes, wiring diagrams, pressure testing equipment, and other diagnostic equipment effectively. Develop accurate diagnostic plans before recommending repairs. Prevent unnecessary parts replacement through proper testing and verification. Complete repairs according to manufacturer specifications and industry best practices. Repair Quality Perform repairs correctly the first time. Maintain exceptional workmanship on every repair. Conduct thorough pre-repair and post-repair inspections. Perform required pre- and post-repair road tests. Verify customer concerns have been completely resolved. Immediately communicate additional concerns discovered during repairs. Digital Vehicle Inspections Every vehicle must receive a thorough inspection following company standards.

Responsibilities include: Complete Digital Vehicle Inspections (DVI) Minimum six high-quality photos per inspection Clear technician notes explaining findings Priority recommendations Safety concerns clearly documented Communicate findings effectively to Service Advisors Failure to complete inspections according to company standards may result in disciplinary action. Documentation Accurate documentation is critical. Technicians are responsible for documenting: Concern Cause Correction (CCC) Diagnostic procedures performed Test results Labor operations Parts required Additional recommendations Warranty information when applicable Documentation should allow another technician to fully understand the repair process. Customer Vehicle Care Every customer's vehicle must be treated as though it belongs to a member of your own family.

Responsibilities include: Use seat covers Use steering wheel covers Use floor mats Protect vehicle interiors Return seat and mirror positions Remove fingerprints Clean spills Return vehicle as clean or cleaner than received Team Leadership Master Technicians are expected to lead by example.

Responsibilities include: Mentor Apprentice Technicians Assist B and C Level Technicians Share technical knowledge Promote teamwork Help maintain positive shop morale Demonstrate professionalism under pressure Support company training initiatives Shop Standards Maintain an organized, safe, and professional work environment.

Responsibilities include: Clean work bay daily Maintain toolbox organization Properly store equipment Return specialty tools Maintain lifts Report equipment failures immediately Follow all opening and closing shop responsibilities Participate in weekly shop cleaning Safety Responsibilities Safety is never optional. Technicians must: Follow OSHA safety standards Wear required PPE Wear safety glasses Properly support vehicles Follow lift safety procedures Report injuries immediately Maintain a clean and hazard-free workspace Production Expectations Master Technicians are expected to consistently meet or exceed production goals while maintaining exceptional quality. Performance expectations include: 81+ flagged hours per pay period minimum High efficiency while maintaining quality Accurate diagnosis Minimal comebacks High productivity Consistent workflow management Quality will always take priority over speed. Continuous Learning Master Technicians are expected to remain leaders in the automotive industry.

Responsibilities include: Maintain ASE Master Technician Certification (or obtain within an approved timeframe if hired without current certification) Attend company training Complete continuing education Stay current with evolving vehicle technology Participate in manufacturer and aftermarket training opportunities Physical Requirements This position regularly requires: Standing for extended periods Walking Bending Kneeling Crawling Reaching overhead Lifting up to 50 pounds Working around moving vehicles Exposure to heat, cold, chemicals, and automotive equipment Reasonable accommodations may be made for qualified individuals with disabilities. Performance Expectations Success in this role is measured by more than flagged hours. Master Technicians are expected to consistently demonstrate: Accurate diagnostics High repair quality Low comeback percentage High productivity Complete Digital Vehicle Inspections Proper documentation Excellent communication Team leadership Professional appearance Positive attitude Continuous learning Accountability Commitment to company processes Commitment to safety Exceptional customer care"Key Performance Indicators (KPIs)": Minimum 90% DVI Minimum 10 photos/videosper inspection Minimum 3 complete sentencesfor each inspection finding 81+ flagged hoursper pay period (minimum expectation) Less than 2% comeback rate 100% QC compliance 100% pre- and post-repair road testswhen required 100% CCC documentationcompleted on every repair order Maintain aninsurable driving record Demonstrate leadership through mentoring apprentices and assisting teammates \nCompany DescriptionTEL Staffing & HR, or TEL (pronounced ‘tell’), is the leading full-service PEO (Professional Employer Organization) on the Gulf Coast today. TEL Staffing specializes in matching individuals with quality Employers. We take your skills, passion, and goals into account, in order to find you rewarding and challenging opportunities. For over 15 years, TEL Staffing & HR has helped hundreds of hard-working business owners simplify their lives and maximize their profits by providing them with the very best in human resource (HR) solutions, workers' compensation insurance protection, payroll, and tax processing services. We also provide our customers with the ‘right fit’ when it comes to health care, employee benefits, life insurance, supplemental insurance, professional staffing solutions, and financial investment strategies through our personalized care and world-class strategic partnerships.

Company Description: TEL Staffing & HR, or TEL (pronounced ‘tell’), is the leading full-service PEO (Professional Employer Organization) on the Gulf Coast today.\r\n\r\nTEL Staffing specializes in matching individuals with quality Employers. We take your skills, passion, and goals into account, in order to find you rewarding and challenging opportunities. \r\n\r\nFor over 15 years, TEL Staffing & HR has helped hundreds of hard-working business owners simplify their lives and maximize their profits by providing them with the very best in human resource (HR) solutions, workers' compensation insurance protection, payroll, and tax processing services.\r\n\r\nWe also provide our customers with the ‘right fit’ when it comes to health care, employee benefits, life insurance, supplemental insurance, professional staffing solutions, and financial investment strategies through our personalized care and world-class strategic partnerships.