Regional Solutions Consultant- Print Sales

Regional Solutions Consultant The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives. The portfolio's assigned customers are primarily located in the Seattle metropolitan area. This is a work-from-home opportunity; however, applicants must reside in the Seattle metro area, as local onsite travel for customer meetings is required.

Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)Act as FXO's primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO's products/services and (2) employees act as enthusiastic advocates for FXO within their facility Use a consultative selling approach Identify and grow existing assigned customer accounts using resources available Project hunt for new business within assigned customer location(s) Responsible for customer retention/ recovery activities Manage bid follow up and consult on complex orders Implement local marketing programs for identified customer Participate in sales blitzes Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner's Secondary Coverage program documentation Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCsMonitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts Meet or exceed activity standards as established by the Secondary Coverage program Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies All other duties as needed or required

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage. For details on our comprehensive benefits, click here. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.Applicants have rights under Federal Employment Laws: Know Your RightsPay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)