Client Success Manager

Location: New York, onsite

Salary: $90K-$135KCompany Description

What You Will Do: Onboard new clients onto the platform, guiding them through the end-to-end dissolution process. Handle critical activities such as filing IRS 966, creating asset transfer agreements, and distributing capital to investors. Become a subject matter expert in corporate wind-downs, providing seamless support to clients at any stage of the process. Own the customer experience throughout the dissolution, ensuring high CSAT/NPS scores and quick response times. Continuously identify and propose improvements to enhance the client experience and operational workflows. Collaborate with cross-functional teams to drive product changes that position the company as a leading solution in the market.

Ideal Candidate: Background 2-6 years of experience in client success, operations, or a related field. Proficiency with Zendesk or similar customer support tools. Strong organizational skills with the ability to manage multiple clients and deadlines effectively. Excellent communication skills, with a knack for building rapport and empathizing with clients during sensitive situations.

Preferred: Experience in corporate law or familiarity with dissolution processes. A proven track record of improving client satisfaction and operational efficiency. Ability to thrive in ambiguous situations and make informed judgment calls.

Compensation and Benefits: The base salary for this role ranges from $90K to $135K, commensurate with experience. The company offers a supportive work environment and opportunities for professional growth as they scale.