Shelter Support Staff (Part-time)

About the Role: Are you looking for meaningful part-time work or a second job where your presence makes a real difference? Our emergency shelter serves adults and children affected by domestic violence and sexual assault. Shelter Support Staff provide a calm, friendly, and dependable presence during evening and overnight hours, helping keep the shelter safe and welcoming while residents go about their own routines. This is an entry-level position and a great fit for someone starting out in human services, a student, or anyone with a caring nature and a steady, responsible approach. This is not a social work, case management, or counseling role, and it does not involve assisting residents with personal care.

Job Type: Part-time | Non-Exempt

Location: New Bedford, MA | Fully-in person

Reports To: Shelter Manager

Hours: Choose from the following shifts needing coverage:

Salary Range: $19.00 /hour base pay plus evening and weekend differentials.

What You'll Do: Monitor security cameras and maintain awareness of the building and grounds. Log residents' comings and goings in and out of the shelter. Complete hourly walk-throughs of the shelter to check on safety and building conditions. Answer the 24-hour hotline and general phone calls, offering a supportive, respectful response to callers with domestic violence and sexual assault concerns, and sharing information and referrals according to agency guidelines. Be a welcoming, approachable presence for residents and their children. Follow safety, confidentiality, and emergency procedures, and document shift activity accurately. Communicate important information to incoming staff and supervisors.

What We're Looking For: A warm, patient, and non-judgmental attitude toward people from all backgrounds. Reliability and the ability to stay alert and awake through an overnight shift. Good judgment and the ability to stay calm in stressful situations. Comfort using a phone system, basic computer programs, and camera monitoring equipment. A commitment to confidentiality and respect for residents' privacy and independence. High school diploma or equivalent. Experience or coursework in human services, social services, or security is a plus but not required. Spanish language proficiency is a strong plus. Proficiency in other languages is also valued.

What We Offer: Paid training on trauma-informed care, hotline response, and shelter safety procedures. Flexible part-time schedule with opportunities for extra hours. Experience that builds a foundation for a career in human services. The chance to support survivors and their families in a meaningful way. The Women's Center is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment and strongly encourage applicants from all backgrounds to apply, especially those who have lived experience with domestic violence or sexual assault.