Customer Success/Delight Analysts
sparktekSan Jose, CA
Customer Success/Delight Analysts
sparktekSan Jose, CA
3 days ago
Occupations
Market Research Analysts and Marketing SpecialistsAdvertising Sales AgentsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelIndustries
Other Services Related to AdvertisingAdvertising AgenciesMedia Streaming Distribution Services, Social Networks, and Other Media Networks and Content ProvidersAbout the role
Role: Customer Success/Delight AnalystsLocation: Houston, TX (Onsite)
Duration:
Long TermWe are looking for customer success from Digital Media background who has Experience in Ads, Google Ads, Meta Ads, Social media Ads Need to provide support to client via phone, email or chat and do upsellingRequired: Self-service supportPlatform Access / Supplier LoginIn Platform Issue Resolution (Onsite/Offsite) Track KPI performanceIdentify under pacing / areas for optimizationsTrack performance pre and post recommendationSalesforce inputCreating CasesLogging troubleshooting calls/issues in ChatterProactive SupportIdentifying UpsellBid OptimizationOffshore will review campaign and provide recommendationsOffshore will contact suppliers through email for implementationOffshore will close Salesforce case once optimizations are sent
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JOB OVERVIEW
Experience level
Junior
Location
San Jose, CA
Occupation
Market Research Analysts and Marketing Specialists
Industry
Other Services Related to Advertising
Posted
3 days ago
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