Front Desk Team Coordinator
heights wellness retreat san antonioboerneBoerne, TX
Front Desk Team Coordinator
heights wellness retreat san antonioboerneBoerne, TX
2 days ago
Occupations
Spa ManagersFirst-Line Supervisors of Personal Service WorkersHotel, Motel, and Resort Desk ClerksAbout the role
Job Description
Benefits:
401(k) Bonus based on performance Company parties Employee discounts Opportunity for advancement Paid time off Training & development Wellness resources Assistant Spa Director At Heights Wellness Retreat Boerne, we believe that wellness is not a luxury-it’s a lifestyle. Our Retreats arethoughtfully designed to nourish the body, mind, and spirit-offering guests a sacred space to rise to theirhighest potential. We’re the only wellness destination that combines premium massage and skincaretherapy with innovative hands-free therapies under one roof. We're seeking a proactive, passionate, and detail-driven Assistant Spa Director to support the dailyoperations of our retreat. In this role, you’ll report to the Spa Director and help ensure operationalexcellence, team development, and five-star guest experience in alignment with our brand promise: Join a Retreat that’s Redefining Wellness!
Why You’ll Love It Here:
- Beautiful, tranquil retreat environment
- Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
- Company PerksSteady Book of Business
- Professional and Safe Environment 401k & Wellness Reimbursement
- Paid Time OffFree Monthly Services
- Paid Training, Employee Discounts, and more
- Competitive Pay includes tips, commission, and bonus opportunities Schedule/Expected work hours6–8-hour shifts
- Must be able to work varied shifts to include evenings, weekends and holidays.
Responsibilities:
Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
Promote the therapeutic and wellness benefits of massage, skincare therapy, and touchless services.
Partner with the Retreat Director on membership strategy, including overcoming obstacles and building rapport within the team.
Foster meaningful connections that empower guests on their wellness paths.
Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
Assist with recruitment, hiring, training and developing and retaining team members.
Facilitate front desk associate training and coaching with role-playing to support membership sales.
Support Membership Retention
Qualifications: Minimum one year of experience sales.
Required: Must be full-time 5 days a week. Minimum of one year of leadership experience.
Required:
Working knowledge of Zenoti or similar spa management software is preferred.
Familiarity with operating standards in a branded or franchise environment is preferred.
Excellent at guest communication.
Required: Excellent at building team culture. Required
Company Overview:
- At Heights Wellness Retreat, we believe wellness starts from within—and thatincludes our team. We're more than just a spa; we're a sanctuary dedicated to nurturing not only ourguests' journeys, but our team members’ personal and professional growth. When you join Heights
- Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting othersand yourself. Let us help you rise to your full potential.
- Core Values
- Anything is Possible
- Lead with Heart
- Purpose over Pride
- Fiercely Obsessed with Succes
Matching similar jobs
JOB OVERVIEW
Experience level
Mid
Location
Boerne, TX
Occupation
Spa Managers
Industry
Other Personal Care Services
Posted
2 days ago
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE