IT Support Engineer – MSP

What You’ll Be Doing: Provide onsite and remote technical support for clients throughout New York City. Troubleshoot Windows desktops, laptops, Microsoft 365, and common end-user issues. Assist with basic Microsoft 365 administration. Troubleshoot basic networking and connectivity issues. Prepare for and execute scheduled onsite client appointments. Communicate directly with users and keep them informed throughout the troubleshooting process. Recognize issues outside the scope of an onsite appointment and coordinate with the remote support team for proper escalation. Own assigned tickets and ensure issues are handled according to established support procedures. Maintain detailed ticket notes and update internal technical documentation. Work alongside more experienced engineers and receive structured training and mentorship as you develop technically. What They’re Looking For 0–3 years of professional IT experience. Some hands-on Microsoft 365 administration experience. Strong Windows troubleshooting fundamentals. Basic understanding of networking concepts and troubleshooting. MSP experience is preferred but not required. Associate’s degree, bachelor’s degree, or relevant technical experience; a college degree is preferred but not required. Strong written and verbal communication skills. Comfortable working directly with clients and explaining technical issues to non-technical users. Polished, professional, and confident client-facing presence. Eager to learn, coachable, and receptive to mentorship. Comfortable working onsite and eventually traveling to NYC client locations. Why This Role Stands Out This is more than a traditional entry-level help desk position. You’ll get exposure to clients in financial services, legal, and other high-stakes professional environments, where technology and cybersecurity are critical to the business. You’ll have the opportunity to learn within an MSP environment that touches Microsoft 365, cloud infrastructure, networking, cybersecurity, and modern AI-driven technology, while working alongside experienced engineers who can help accelerate your technical development. For someone who is personable, technically curious, and looking to build a long-term IT career, there is significant room to grow beyond the initial Client Services Technician position.

Compensation & Benefits: $60K–$75K base salary Generous PTOHealth insurance Dental insurance Vision insurance 401(k) contribution Structured technical training and mentorship Exposure to a wide variety of technologies and client environments Opportunity for continued technical and professional advancement