Customer Service Representative (Durham)
acme plumbingDurham, NC
Customer Service Representative (Durham)
acme plumbingDurham, NC
today
Occupations
Customer Service RepresentativesPlumbers, Pipefitters, and SteamfittersHelpers--Pipelayers, Plumbers, Pipefitters, and SteamfittersIndustries
Plumbing, Heating, and Air-Conditioning ContractorsTelemarketing Bureaus and Other Contact CentersAll Other Specialty Trade ContractorsAbout the role
ABOUT US:
Acme Plumbing provides residential plumbing service, maintenance and installation across the Raleigh-Durhamarea. We're a growing team that takes care of our customers and our people. Our CSR is the first voicehomeowners hear, and we want someone who makes every caller feel taken care of.
WHAT YOU'LL DO:
Answer inbound calls, texts and web requests; book service calls in ServiceTitanTurn calls into booked jobs: ask the right questions, set expectations, and confirm appointmentsManage the schedule with our dispatcher so technicians stay productiveMake outbound calls: confirmations, follow-ups, unsold estimates and maintenance remindersPromote and sign up customers for our maintenance membership programKeep customer records, job notes and call outcomes accurate in ServiceTitanHandle billing questions and customer concerns calmly, and escalate when neededWHAT YOU NEED1+ year of call center or high-volume phone customer service experienceHands-on ServiceTitan experience (booking, scheduling, customer records)A self-starter: you spot what needs doing and get it done without being askedClear, friendly phone voice and solid written communicationComfort juggling calls, texts and the schedule at the same timeReliable attendance for a 7:30 AM start
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JOB OVERVIEW
Experience level
Junior
Location
Durham, NC
Occupation
Customer Service Representatives
Industry
Plumbing, Heating, and Air-Conditioning Contractors
Posted
today
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