Telephone Operator, Full Time Night
barnesjewish college goldfarb school of nursingSmithville, MO
Telephone Operator, Full Time Night
barnesjewish college goldfarb school of nursingSmithville, MO
3 days ago
Occupations
Switchboard Operators, Including Answering ServiceTelephone OperatorsPublic Safety TelecommunicatorsIndustries
General Medical and Surgical HospitalsTelephone Answering ServicesSpecialty (except Psychiatric and Substance Abuse) HospitalsAbout the role
Telephone Operator Saint Luke's in Smithville is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.
Shift Details: Full Time Night:
Week 1: Mon & Tue 8p-6a (Plaza), Fri 7p-5a (Plaza), Sat 7p-5a (Smithville); Week 2: Sun 7p-5a (Smithville), Mon & Tue 8p-6a (Plaza), Sat 7p-5a (Plaza); Week 3: Sun 7p-5a (Plaza), Mon & Tue 8p-6a (Plaza), Wed 7p-5a (Plaza)
This position will be located at both Smithville and Saint Luke's Hospital
Responsibilities:
Provides helpful information to internal and external callers
Maintains detailed documentation in the appropriate communication logs
Dispatches Security requests using two way radios in a timely manner
Monitors alerts and alarms
Notifies appropriate departments or individuals when required
Assists with mentoring and training of new employees
We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.
Why Saint Luke's?
We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:
Medical health plans
Tuition reimbursement
Paid time off
Retirement contributions
Employee Assistance Program
Job Requirements
Applicable Experience: 2 years
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JOB OVERVIEW
Experience level
Mid
Location
Smithville, MO
Occupation
Switchboard Operators, Including Answering Service
Industry
General Medical and Surgical Hospitals
Posted
3 days ago
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