Medical Records Retrieval Manager

WHAT YOU’LL DO: Build and document the SOPs, intake steps, and tracking standards that let the function scale Run the retrieval team day to day—directing workload, coaching, and developing your specialists Partner with firm leadership to size, justify, and fill the team ahead of demand Maximize record collection by getting clients onto phone and video calls—and stepping in on the toughest retrievals yourself Own measurable retrieval outcomes—turnaround, completion, and accuracy—across every active case Set and audit completeness standards so records are usable on first delivery Build relationships with providers, HIM departments, and retrieval vendors to keep turnaround fastWHAT WE’RE LOOKING FORRequired Experience in medical records retrieval, health information management, or medical-legal records Demonstrated experience leading or supervising a team or function Working knowledge of records authorization and release processes and health-information privacy (HIPAA)Strong client-facing communication—you can guide non-experts through complex steps Preferred Experience in a plaintiff-side, mass tort, or personal injury environmentA track record of building, scaling, or standardizing an operational functionA relevant health-information credential (e.g., RHIT or RHIA)

BENEFITS & PERKS: Competitive pay is just the start. Here’s how we look after you, your family, and your growth. Health & financial security Medical & dental premium covered for employee-only coverage Vision coverage and multiple medical plan tiers to match your life and budget Company-paid basic life and AD&D for every benefits-eligible employee Long-term disability and supplemental life coverage available Coverage that extends to spouses, registered domestic partners, and dependents Time, growth & flexibility Paid holidays, paid time off, and generous sick leaveA recognition and rewards program that makes great work visible Real coaching, regular feedback, and mentorship focused on where you’re headedA custom training platform built around your role and long-term growth Remote-first across select U.S. states, with all equipment provided plus a monthly work-from-home stipend Benefits are summarized here for recruiting purposes. Full plan details, eligibility, and current contribution amounts are provided during onboarding. HOW WE HIREA clear, respectful process — three stages, designed so you always know where you stand. Apply. Send your application for an open role everyone is reviewed by our team. Conversations. A few focused conversations how many depends on the role always including the hiring team and the people you’d work alongside. Offer. If it’s a fit on both sides, we move to bring you on board and set you up to succeed. The Values We Hire BySkills can be taught. These are what we look for first — in every role, at every level, on every docket. If you don’t own it, someone else will Empowerment starts with understanding Live it. Breathe it. Evolve with it. Collaboration has no boundaries Openness builds unbreakable trust Purpose drives every innovation