Member Care Admin - Sr Member Care Projects Coordinator

Sr Member Care Projects Coordinator You are an organized and proactive project professional who brings structure, clarity, and accountability to complex business and technology initiatives. You are a trusted cross-functional partner who builds strong relationships, communicates effectively, and connects business leaders, technology teams, vendors, and operational stakeholders to achieve shared objectives. You anticipate risks, resolve obstacles, and coordinate priorities, requirements, testing, communications, and operational readiness to ensure solutions are delivered successfully and positioned for long-term adoption. Portfolio & Prioritization Management Manage intake, evaluation, and prioritization of business requests, defects, enhancements, and technology initiatives. Facilitate prioritization discussions between business leaders and IT to align resources with strategic objectives. Maintain visibility of project and enhancement backlogs, dependencies, and competing priorities. Escalate priority conflicts and resource constraints to leadership. Program & Delivery Coordination Coordinate delivery activities across business units, IT, vendors, and support teams. Monitor project timelines, milestones, risks, issues, and dependencies. Ensure deliverables are completed on schedule and meet agreed-upon quality standards. Facilitate governance, status reporting, and executive communications. Business Requirements & Solution Alignment Partner with business owners to understand operational needs and desired outcomes. Ensure requirements are clearly documented, validated, and understood by technical teams. Verify proposed technology solutions align with business objectives and operational capabilities. Coordinate stakeholder reviews and approvals throughout the development lifecycle. Operational Readiness & Change Management Lead business readiness activities required for production implementation. Ensure procedures, job aids, training materials, communications, support plans, and controls are completed before go-live. Coordinate readiness reviews and formal Go/No-Go decisions. Identify operational risks and readiness gaps and drive remediation efforts. Testing & Quality Assurance Coordinate User Acceptance Testing (UAT) activities and business sign-offs. Validate delivery outcomes against business requirements and acceptance criteria. Ensure defects are tracked, prioritized, resolved, and appropriately mitigated. Confirm readiness evidence is documented and retained. Stakeholder Engagement & Communication Serve as the primary liaison between business units and technology teams. Facilitate cross-functional collaboration and decision-making. Communicate project status, risks, impacts, and implementation plans to stakeholders. Ensure leadership has visibility to major decisions and delivery risks. Qualifications and Preferences: Bachelor's Degree in business administration, Management Information Systems or Computer Science or related experience is required 8+ years of combined experience in project analysis, coordination and management with a minimum of five years of experience directly managing projects or servicing teams required Experience managing moderate complexity projects end-to-end required, preferably in a financial institution