Global WFM Program Manager: Data-Driven Staffing
tik tokNew York (NY)
5 days ago
Occupations
General and Operations ManagersProject Management SpecialistsSupply Chain ManagersIndustries
Administrative Management and General Management Consulting ServicesTemporary Help ServicesEmployment Placement AgenciesAbout the role
TikTok Shop is hiring a Workforce Management Program Manager to lead WFM for BPO sites, forecasting, capacity planning, and shift design in a fast-paced, global environment. You will partner with QA, KMT, SOP and Operations to translate insights into corrective actions that improve seller, buyer, and creator satisfaction.
English and Spanish fluency are essential for collaboration across regions. The role focuses on modeling, process improvement, and end-to-end operational execution, with a
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JOB OVERVIEW
Experience level
Mid
Location
New York (NY)
Occupation
General and Operations Managers
Industry
Administrative Management and General Management Consulting Services
Posted
5 days ago
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