Quality Assurance Specialist

Benefits: Starting wage: $20-22/hr commensurate on experience, licensure, certification, etc. Benefit Package: $12,000/year to be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. Generous paid time off, including floating mental wellness days and a floating holiday. Full-time, hourly employees accrue over 4 weeks of PTO in year 1. Quarterly wellness benefit reimbursements to support a sense of wellbeing. Two weeks of paid parental leave following the birth or adoption of a child after being employed 1 year. Optional pet insurance to cover emergency expenses. Retirement plans with Foundation 2 Crisis Services matching contributions.

Who You Are: Curious and passionate. You are excited to grow and rarely satisfied with the status quo Organized. You possess strong organizational skills and can oversee daily responsibilities Role model and leader. You are a mentor and compassionate leader who is excited about support staff and colleagues Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.

What You'll Do: Conduct routine quality assurance evaluations of Crisis Center contacts across all service lines, including 988, Your Life Iowa, and Foundation 2 Crisis Line, using established quality measures and evaluation tools. Monitor contact quality, documentation, risk assessment, engagement, crisis intervention, and adherence to agency, regional, state, national, and accreditation standards. Maintain and analyze quality assurance data, including Contact Interaction Evaluation scores, to identify trends, strengths, gaps, and opportunities for improvement. Provide timely, constructive feedback to staff, supervisors, and program leadership and collaborate on coaching, corrective action, and quality improvement efforts as needed. Participate in program leadership, quality assurance, and staff meetings and communicate quality trends, findings, and recommendations. Support accreditation, audits, and external reviews through documentation review, data reporting, and preparation of required materials. Respond to and assist with the review of client and partner agency grievances, ensuring appropriate follow-up, documentation, and identification of quality improvement opportunities. Maintain current knowledge of crisis intervention, suicide prevention, best practices, and applicable certification and accreditation requirements through ongoing training and professional development. Maintain confidentiality and comply with HIPAA, 42 CFR Part 2, agency policies, and applicable privacy and data security requirements. Represent the agency professionally and contribute to a culture of continuous quality improvement, collaboration, and high-quality crisis services. Perform other duties as assigned. What You Need Bachelor's degree Crisis Intervention counseling experience with adults preferred Knowledge and experience working in the crisis services, mental health, substance use, or problem-gambling field preferred Excellent attention to detail; experience showing compliance with regulation, accreditation and licensure standard Excellent verbal and written communication skills Comfort using computer software including Office 365, Microsoft Teams, Electronic Health Records, etc. Live in the Cedar Rapids area Pass all background checks completed by Foundation 2 Crisis Services Your Application We're excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to jobs@foundation2.org. Resumes, applications, and cover letters accepted until the position is filled. Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.