Skip to main content
Johnson Jobs

Senior System Administrator (MSO)

general dynamicsLivermore, CA

8 days ago

Occupations

Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer Systems Engineers/Architects

Industries

Computer Facilities Management ServicesComputer Systems Design ServicesOther Computer Related Services

$10,000 per month

APPLY NOW (opens in a new tab)

About the role

Mission Support Operator
Location: USA CA Livermore Full Part/Time: Full time Job Req: RQ222682 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations
Job Description: Systems Administrator/Mission Support Operator - $10K Sign-on bonus *Classified work and therefore must be on-site* Mission Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2 operational support to end customers and users in the field/worldwide.
Responsibilities: Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools. Triage hardware, software, and environmental faults, alerts, or malfunctions. Understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology. When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community. Serve as first responder and 'one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise. This is similar to a civilian Emergency Operations Center for Police/Sheriff Department, but it is not the same; however, we action 911 notifications. This is not a traditional Network Engineer or System Administration role; however, having either background speeds up training so you can be proficient in 6 - 12 months. This role is "mission critical"; therefore, are demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity, must be ON SITE.Person, we seek must have a solid Information Technology foundation. Panama Shift Schedule | 24/7 Shift Coverage. Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hr shifts to provide 24/7 coverage. The working and non-working days typically follow this pattern: 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regards to work life balance for all members of team.
Other duties include:
  • Monitoring, recognition, evaluation, and correction of IT systems, network, and satellite ground stations.
  • Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites, and other system operators as required for real-time detection, isolation, and resolution of problems.24/7/365 Operational Support to customers and users in the field
  • Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) - and utilizing established TTP's to respond to issues
  • Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
  • Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
  • Maintain a positive, professional, and helpful working relationship with our customers.
  • Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.
  • Provide support to the Engineering staff for testing and validation of new software releases and network connections.
  • Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
  • Respond to customer voice and electronic support requests.
  • Respond to real time, mission critical situations (response defined in minutes).Participate in internal and external scheduled exercises.
  • Create, maintain, and update SOP/TTP documentation
Required Qualifications:
  • 8+ years of directly related experience in IT / Network administration and support.
  • TS/SCI or DoE Q Clearance
  • Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
  • Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations
Desired Qualifications: Experience with Linux and Windows system administration and networking background is preferable.
Required Education/Certifications: DoD 8570 Compliant Certifications are required

Matching similar jobs

JOB OVERVIEW

Salary

$10,000 per month

Experience level

Lead

Location

Livermore, CA

Occupation

Network and Computer Systems Administrators

Industry

Computer Facilities Management Services

Posted

8 days ago

Tired of running searches?

Rank the roles you'd take once, and matches like these arrive on their own.

CREATE PROFILE (opens in a new tab)