Customer Service - Order Desk Export (3712)

Customer Service - Order Desk Export Corporate Headquarters - KIRLAND, WA 98034

and Responsibilities Receive and process customer quotes and purchase order requests via phone, fax, or e-mail Processing of pro-forma invoices (international orders), backorder releases and blanket orders Understand the steps to creating required customs documentation Understand SLI and SED shipping documents Possess the ability to communicate with various freight forwarders Provide customers with product information, availability, and pricing Inbound and outbound calling via Vonage phone system Complete related paperwork and follow up as needed to ensure a smooth delivery of products Process credit invoices (i.e., rebills, billing errors, freight reimbursements, rebates, and coupons) Processing of credit card payments Work closely with inter-office admin for domestic customers Create training videos to be accessed and viewed by other department members Other tasks include: answering incoming calls, sorting and distributing mail, filing as required, and duties as assigned Opportunities are available to cross-train within the Customer Service Department to achieve higher levels of expertise and experience. QualificationsREQUIREMENTS:Must be able to work independently with minimal supervision and demonstrate good decision-making and sound judgment. Ability to prioritize fluctuating workload, execute tasks through completion, and adapt to changing priorities. Excellent interpersonal, oral, and written communication skills. Receive and diffuse customer issues while maintaining a positive attitude. Superior organizational skills; demonstrate attention to detail, initiative, and follow-through are required. Computer skills - knowledge of MS Word, Excel, Access, and Outlook. This is a bilingual role (Spanish speaking is required).

Quarterly Productivity and Profit-Sharing Bonuses