Front Desk Coordinator

teabyrd txDallas, TX

2 days ago

Occupations

Receptionists and Information Clerks Hotel, Motel, and Resort Desk Clerks First-Line Supervisors of Personal Service Workers

Industries

Pet Care (except Veterinary) Services All Other Personal Services Other Personal Care Services

$11 - $13/hour

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About the role

Job Description

Pay: $11 - $13/hour

Reports to: Parent Relationship Manager (PRM)

Status: Part-Time/Full Time (non exempt)

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer: Let’s look at what Dogtopia does for you! It’s always bring your dog to work day!

Benefits include:

Uniforms, Paid Wellness Time OffEducation in basic dog obedience and training
Fun, dynamic team culture with more than 300 locations
Career progression based on performance
Additional certification programs available
Competitive wages with flexibility in scheduling
Learn key skills related to customer service, teamwork, or even sales!
Now that we have the fun out of the way let’s get into what you can offer us.
Day to Day DutiesData entry
Creating Pet Parent Charts
Greeting EVERYONE that walks in or out of Dogtopia!
Understanding Dogtopia’s retail items
Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
Inventory management of cleaning, dog and First Aid supplies.
Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Customer Service and Presentation:

Maintains a neat and organized Front Desk team and area at all times.
Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Answer phones, e-mails and questions from pet parents
Strive for high customer review ratings!
Spa Services coordinator
Ensure all spa services get done timely and are done to specifications
Will learn how to identify dog breeds and behaviors
Report dog scuffles right when they occur for safe wound cleaning if needed
Work with team to assure our Quality of Care sets the standards for dog care

And PLAY to your fullest potential!!As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eYRequirements:Core Competencies: Consistent and timely attendance Ability to learn dog recognition Completion of all E-learning platformsNPS and phone scores Proper door control in all rooms Proper record keeping Participate and lead topics in team meetings Personal Characteristics: Detail oriented Quick thinker Emotionally intelligent Outgoing, enthusiastic by nature Fun-loving Strong multitasker Excellent communicator

Qualifications:

Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with up-selling
Greeting EVERYONE that walks in or out of Dogtopia!
Understanding Dogtopia’s retail items
Understand our Dogtopia-isms. The rules by which we, as Dogtopians live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It’s the Most Exciting Day Ever!

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JOB OVERVIEW

Salary

$11 - $13/hour

Experience level

Mid

Location

Dallas, TX

Occupation

Receptionists and Information Clerks

Industry

Pet Care (except Veterinary) Services

Posted

2 days ago

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